Features

The following analytical graphs and charts appear as soon as you start using the numbers.
They have been designed for very busy people in mind and no additional set up is required.

Total Calls: How many calls are received overall? Daily Calls: How many are received each day? Calls Per Hour of Day: Can we safely shorten staff hours ? Calls Per Day of Week: How many staff are needed each day? Calls Per Month: How did we do last year? Ring Length: How long are our customers waiting? Call Length: Is our booking process efficient? Call Result: Are we picking up all enquiries? Calls by Location: Which are our most popular towns? Hotspot Mapping: How wide is the campaign reaching? Table View: Do missed call customers ring back? Return On Investment: Which media is most cost effective? Number Groups: How do the campaigns compare? Google Analytics: Can we have even deeper reports?

The missed call alert will send you an email with the details of any unanswered calls immediately. You can then:
• Respond immediately to the enquiry. We give you the callers number (unless they use call barring).
• Identify internal operational issues as soon as they arise.
• Prevent further missed calls.

Call Whisper helps you identify the inbound call so you can answer in a prepared, professional way.
Our Call Whisper service plays a voice message to the receiver of the call before connecting it, informing them which phone number, company or advert the caller is responding to.
This service is particularly useful for a receptionist or switchboard for more than one business, events or multiple special offers available.
• Quickly identify which phone number has been called.
• Measure the effectiveness of advertising and marketing.
• Announcement is played as soon as call is picked up.
• Works on any Teletracker phone number.
• No extra hardware required – set up via the online control panel.
• No configuration changes required to your own telephone system.

For some or all of your Teletracker numbers, you may want to help customers get to the correct person or department as quickly as possible and this can best be done by setting up Auto Receptionist (IVR menu). To assist brand development and re-enforce the local element to your business or special offer, you are able to record your own message to greet callers.

Routing your calls dynamically and intelligently you can save time, improve customer satisfaction and boost sales. Whenever you receive a call it is important to connect it with the appropriate person avoiding transfers, delays and holds. You can decide how to route your calls based on:
• The source of the call (the advert that prompted it).
• The time of the day (e.g, during working hours at your office and after hours to your mobile).
• The location of the call (if you have several offices or branches).

If you miss a call, Teletracker will immediately send you an email informing you of where the visitor was calling from, their telephone number and whether your line was busy or simply not answered.

Teletracker fax allows you to replace your fax machine with your email account. Send and receive faxes as easily as you send and receive emails. You can get your faxes wherever you can access your email.
To send a Fax, email a message to faxnumber@GBfax.com (such as 01315105051@GBfax.com).
Inbound faxes are sent to the recipient’s email address  in PDF format.

This feature allows you to send or receive texts/sms messages via your geographic Teletracker numbers.
• Send and receive single or bulk texts via your Teletracker numbers or your mobile.
• Schedule texts for future event or meeting reminders.
• Keep a record of your texts or delete them.
• Have messages forwarded to your mobile or preferred email address.

Your webmaster or marketing agency is probably already using Google Analytics to give you rich insights into your website traffic and marketing effectiveness. Teletracker has a special Google Analytics page to quickly integrate phone call events with your existing Google Analytics reports.

Every call is logged and reported in real-time so you can make instant decisions with accurate data.

We provide you with a choice of memorable UK tracking numbers of any type from geographic (020,0161 etc) to non-geographic (0800, 0845 etc). Once selected, your number will be automatically activated in minutes.